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NLS Refund Policy: A full refund will be issued one week before the start of the upcoming session. A partial credit will be issued 72 hours before the start of each session to be used within a year of purchase minus 20% for administrative/processing fees. No credit or refund will be issued once the session has started. Please note that once your child is registered into any NLS program automatic out of pockets costs, planning and insuring cost are incurred. Please be sure to email your request within 72 hours before the start of the session. Refund request must me sent to firstname.lastname@example.org within 72 hours of the start of the session.